17 low data
Dog Grooming & Boarding Service
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Dog GroomingPet Spa & Add-On Treatments
Catswell - Premium Cat Hotel, Cat Care, Cat Grooming & Cat Boarding @ Subang, Selangor
Dog GroomingCat GroomingFull-Service GroomingSpecialty & Breed-Specific GroomingPet Spa & Add-On Treatments
84
composite score
- Services
- Dog Grooming, Cat Grooming, Full-Service Grooming
- Reviews
- 307
What recent reviews say
Catswell delivers strong care and cleanliness that keeps most customers happy, with staff who engage genuinely with pets and share frequent updates. But recent pricing inconsistencies—double-charging for partial boarding days and adding unannounced grooming fees—have eroded trust with returning customers. Transparency on costs upfront would resolve this gap.
Praised for
- Friendly and attentive staff
- Clean facility and well-maintained
- Regular video and photo updates during boarding
- Professional grooming results
- Responsive customer communication
Watch-outs
- Inconsistent pricing and surprise add-on charges
- Misleading or unclear fee structure
- Lack of transparency in policies
friendly-staffclean-facilitygood-communicationskilled-groomerthorough-groomingoverpricedpoor-communication
Strengths
- Regular photo and video updates during stays
- Professional grooming with visible results
- Attentive staff who engage with cats during boarding
How we scored this
Methodology Star rating 86
Review volume 100
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30
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